Applicable To: Facebook, Instagram, WhatsApp & Meta Ads
Entity: Ekamkart
Last Updated: April 2025
1. Meta Business Policy Compliance
At Ekamkart, we strictly follow Meta’s Business Policies to ensure a secure, trustworthy, and customer-focused digital presence across Facebook, Instagram, and WhatsApp.
- ✔️ Accurate Representation: We maintain clear, truthful, and updated business information across all Meta platforms. This includes our brand name, official contact details, verified product listings, and honest service descriptions.
- ✔️ User Privacy: Protecting user privacy is a top priority. We comply with Meta’s privacy requirements and applicable international laws (GDPR, Indian IT Act). Users’ data is handled with transparency, integrity, and respect for their privacy settings.
- ✔️ Positive Experience: Ekamkart is committed to building a respectful and engaging digital environment by preventing the spread of misinformation, hate speech, or harmful content. Our team ensures quick response and responsible brand interaction at all touchpoints.
2. WhatsApp Business Policy Compliance
- ✔️ Opt-In Consent:All communications via WhatsApp begin only after receiving explicit user opt-in consent, as per Meta’s requirements.
- ✔️ Verified Profile: Our WhatsApp Business profile includes complete, clear information such as our business name, category, description, and contact methods for easy identification and accessibility.
- ✔️ Respectful Messaging:Customers may block or opt out of messages at any time. We provide a clear, seamless process for managing communication preferences.
3. Data Collection and Responsible Use
Ekamkart follows globally accepted standards for ethical data practices:
- ✔️ Transparent Collection:We gather user data through authorized and consent-based methods such as surveys, forms, and engagement analytics.
- ✔️ Security First: Collected data is protected by encryption, access controls, and regular security audits to prevent unauthorized use or breaches.
- ✔️ Purpose-Driven Use: Data is used solely for enhancing our customer experience, improving product offerings, and tailoring communication. We do not sell or misuse any user data.
4. Customer Communication and Support
- ✔️ Clarity & Respect:All messages, responses, and advertising copy are professional, inclusive, and easy to understand, avoiding technical jargon or misleading statements.
- ✔️ Quick Turnaround: Our support team is trained to resolve inquiries within 24–48 hours across Meta’s direct messaging platforms and comments.
- ✔️ Multi-Channel Assistance: Customers can connect with Ekamkart via WhatsApp, Facebook/Instagram Messenger, email, and official phone lines.
5. Legal Compliance and Policy Updates
Ekamkart ensures full compliance with international e-commerce regulations and Meta’s evolving standards:
- ✔️ Regular Audits:We conduct quarterly reviews of this policy to align with changes in global laws and Meta’s terms of use.
- ✔️ Policy Amendments: Any changes to our practices or Meta-related policies will be communicated to users in a timely and transparent manner.
6. Contact Information
For queries, feedback, or concerns regarding Meta compliance, users may contact:
