Your Orders

At Ekamkart, we want you to be fully satisfied with your purchases. Below is the information related to your recent orders, including shipping status, tracking details, and return eligibility.

Returns Policy

If you're not completely satisfied with your purchase, we offer a hassle-free return process. Please review our returns policy below:

• Return Window: Returns must be initiated within 30 days from the date of purchase.
• Condition: Products must be unused, undamaged, and in the original packaging to be eligible for a return.
• Return Process: To initiate a return, please follow the steps below:

How to Return an Item

1. Contact our customer service team via email or phone within 30 days of receiving your order.
2. Provide your order number and reason for return.
3. Our team will provide you with return instructions and a return label if applicable.
4. Ship the item back to us using the provided return label. Please ensure it is securely packaged.
5. Once we receive the item, we will process the return and issue a refund to your original payment method.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been opened or used (unless defective).
• Personal care products such as hygiene items.
• Customized or personalized items.

Refund Process

Once your return is approved, we will process the refund to your original payment method within 7-10 business days. You will be notified once the refund has been issued.

Exchanges

If you would like to exchange a product, please contact customer service. In most cases, we recommend processing a return and placing a new order for the desired item.

Contact Us

If you have any questions or need further assistance regarding orders or returns, please contact us:

Email: support@ekamkart.com

Phone:+91 - 92270 21270